Privacy Policy | swerte99 Official Casino Platform Philippines

Last Updated: 2026-08-22

Privacy at a Glance

  • What we collect: Account details, identity verification, payment methods, and device data.
  • Why we collect it: To manage your account, process payments, prevent fraud, and comply with laws.
  • Who sees it: Only authorized staff and essential partner service providers (e.g., payment processors).
  • Retention: We keep data for the life of your account plus the period required by Philippine law.
  • Deletion: You may request data deletion via our support channels, subject to legal retention rules.

Introduction and Scope

Welcome to swerte99. We are committed to protecting the privacy and security of our players. This Privacy Policy explains how we handle your personal information when you use our website and services within the Philippines.

This policy applies exclusively to our platform. It does not cover any third-party websites, external links, or services that you may visit after leaving our site. We strongly encourage you to review the privacy policies of any third-party services you interact with.

Personal Information We Collect

Account and Identity Data

Information provided during registration to create your account and identify you as a unique user.

Verification Documents

Identification papers required to verify your age and identity to ensure compliance with gambling regulations.

Payment Data

Details necessary to process deposits and withdrawals through our partner payment providers.

Gaming and Transaction Activity

Records of your bets, winnings, deposits, and withdrawals used for account history and security.

Technical Data

IP addresses, browser type, device identifiers, and operating system info to optimize site performance and detect fraud.

Communication Records

Logs of your interactions with our support team via the channels available on this site.

How We Collect Data

We collect information through three primary channels:

  • Directly from you: Information you provide when registering, updating your profile, or contacting support.
  • Automatically: Technical data collected via cookies and similar technologies as you navigate our site.
  • Partner Providers: Information received from our partner payment providers and identity verification services.

Why We Use Data

Your data is used for the following specific purposes:

  • Account Management: Creating and maintaining your player profile.
  • Financial Transactions: Processing deposits and withdrawals securely.
  • Compliance: Verifying that users are of legal age and preventing multi-accounting.
  • Security: Detecting and preventing fraudulent activities or unauthorized access.
  • Personalization: Improving your user experience based on your preferences.
  • Legal Obligations: Fulfilling mandatory reporting requirements for gambling operators in the Philippines.
  • Marketing: Sending promotional offers only if you have provided explicit consent.

When We Share Data

We do not sell your personal data to third parties. We only share information with:

  • Service Providers: Partner payment processors, KYC verification services, and technical infrastructure providers who support our operations.
  • Legal Authorities: When required by applicable law in the Philippines or to respond to valid legal requests.

How We Protect Data

We employ industry-standard security measures to safeguard your information:

  • Encryption: Data is encrypted while in transit between your device and our servers.
  • Access Control: Internal access to personal data is strictly limited to employees who require it for their specific job functions.
  • Isolation: Sensitive payment information is handled by specialized providers to minimize our direct exposure to raw financial data.
  • Monitoring: Continuous monitoring of system logs to detect and respond to potential security threats.

Cookies and Tracking

We use cookies to enhance your experience and analyze site traffic. For detailed information on how we use cookies and how you can manage them, please visit our Cookie Policy.

Your Rights

Depending on your situation, you have the following rights regarding your data. You may exercise these by contacting our support team via the channels available on this site:

Access & Correction

Request a copy of your data or correct inaccurate information.

Deletion & Portability

Request the removal of your data or its transfer to another service.

Objection & Withdrawal

Object to specific processing or withdraw consent for marketing.

Note: Certain data must be retained even after account closure to comply with gambling and anti-money laundering regulations in the Philippines.

How Long We Retain Data

Personal data is retained for the duration of your active account lifecycle. Once an account is closed, we maintain necessary records for a period determined by the applicable law in the Philippines to satisfy legal, auditing, and regulatory requirements.

Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account was created by a minor, that account will be closed immediately and any remaining funds will be handled according to our internal compliance rules.

Parents or guardians who suspect a minor is using our platform should report this immediately through our Support page.

Cross-Border Transfers

Some of our technical and payment providers operate outside the Philippines. In such cases, we ensure that appropriate safeguards are applied to protect your data during these transfers.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Any updates will be published on this page. We encourage you to check the "Last Updated" date at the top of this page regularly to stay informed.

Contact Us

If you have any questions regarding your privacy or wish to exercise your data rights, please reach out to us via our Support center.